EIM Content Services

Content services platforms are the next stage of enterprise content management, representing a shift from self-contained systems and repositories to open services.   Content technology markets are evolving toward three areas: platforms, applications and components.  A CSP is characterized in part by the breadth of its support for content types and formats over the entire content life cycle. Key capabilities include:

• Capturing and ingesting content in digitized formats, including scanning, content migration, user-created content or autogenerated content.
• Managing and retaining digitized content and associated metadata, including content associated with systems of record, file sync and transfer, search and findability, and metadata management.
• Processing digital business content, including developing workflows, and integrating with enterprise systems and data, line-of-business (LOB) processes, and purpose-focused applications.
• Improving user productivity through more-effective finding and use of digitized content in digital business initiatives.
• Providing platform services that combine integrated, content-related services and microservices, repositories, publicly available APIs for application integration, and administrative tools.
• Providing platform services that combine integrated, content-related services and microservices, repositories, logical information layers, and centralized administration of services and management tools.
• Integrating and extending the platform, content and interfaces to commonly used productivity, LOB and ERP systems through publicly available APIs for application integration, multirepository support, data integration extensions and out-of-the-box connectors.